ITIL Certification Malaysia: What are the Volumes Involved in the ITIL Course?
ITIL stands for Information Technology Infrastructure Library. This is a practice set for the ITSM ( IT service management). This deals with the IT services aligned to reach the business goals. ITIL describes the non-organization specific processes, tasks, procedures and checklists. However, these can be applied for reaching the goals and strategies of an organization.
What is the history of the ITIL?
In the 1980s, the U.K's. Government's Central Communications and Telecommunications Agency (CCTA) detailed an arrangement of suggestions that was intended to give a "down to earth, simple structure for distinguishing, arranging, conveying and supporting IT administrations to the business". But now, it is very famous in most of the countries. ITIL certification in Malaysia is very useful for the IT professionals who work in Malaysia.
It is a set of 5 volumes. They include:
1. service strategy
2. service design
3. service translation
4. service operation
5. continual service improvement
What is the history of the ITIL?
In the 1980s, the U.K's. Government's Central Communications and Telecommunications Agency (CCTA) detailed an arrangement of suggestions that was intended to give a "down to earth, simple structure for distinguishing, arranging, conveying and supporting IT administrations to the business". But now, it is very famous in most of the countries. ITIL certification in Malaysia is very useful for the IT professionals who work in Malaysia.
It is a set of 5 volumes. They include:
1. service strategy
2. service design
3. service translation
4. service operation
5. continual service improvement
What are the process and function of the volumes?
1. Service strategy
Methodology Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management are the functions of this volume.
2. Service design
Outline Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management.
3. Service translation
Move Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Change Evaluation, Knowledge Management.
4. Service operation
Occasion Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the elements of: IT Operations, Technical Management, Application Management, Service Desk.
5. Continual service improvement
It is a seven step improvement process.
What are the benefits of this certification course?
For the people who get this ITIL certification in Malaysia, there is a big demand in the industry. The people with this ITIL certification offers a great salary in Malaysia.
Who can take this course?
There are no such specific qualifications to get this ITIL foundation course. But, it is well recommended that it is very well suited for the people in the IT industry. Those who work as an IT professional can take this course.
What are the levels of the course?
There are four levels in the course. They include:
1. ITIL foundation
2. ITIL intermediate level
3. ITIL managing across the lifecycle
4. ITIL expert level
For ITIL master qualification, one must qualify the ITIL expert level. To achieve this, ITIL certification in Malaysia is the best choice for any interested candidate. The ITIL certification's salaries in Malaysia are also very good.
For more details Click here
1. Service strategy
Methodology Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management are the functions of this volume.
2. Service design
Outline Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management.
3. Service translation
Move Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Change Evaluation, Knowledge Management.
4. Service operation
Occasion Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the elements of: IT Operations, Technical Management, Application Management, Service Desk.
5. Continual service improvement
It is a seven step improvement process.
What are the benefits of this certification course?
For the people who get this ITIL certification in Malaysia, there is a big demand in the industry. The people with this ITIL certification offers a great salary in Malaysia.
Who can take this course?
There are no such specific qualifications to get this ITIL foundation course. But, it is well recommended that it is very well suited for the people in the IT industry. Those who work as an IT professional can take this course.
What are the levels of the course?
There are four levels in the course. They include:
1. ITIL foundation
2. ITIL intermediate level
3. ITIL managing across the lifecycle
4. ITIL expert level
For ITIL master qualification, one must qualify the ITIL expert level. To achieve this, ITIL certification in Malaysia is the best choice for any interested candidate. The ITIL certification's salaries in Malaysia are also very good.
For more details Click here